After all, the more targeted your FAQ page is, the fewer calls your customer service agents have to field. This opens them up to focusing on more complex issues. And while you weigh the pros and cons of FAQ software for your business it's often helpful to try a free version of the software. That's where Zendesk Guide comes in.
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Choosing the right FAQ or support content solution. Based on the above FAQs, if I had to compile a list of the must-have features in an efficient FAQ or support content solution, they’d be: An easily readable font; A scannable structure; A search feature (even better if it came with auto-suggest and a prominently placed search bar) Support
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